Help Center

Most answers are here. For anything about your account, reply to any email from us or call Borrower Services at the number below.

Making a payment

Your first payment is due when your grace period ends. Enroll in autopay on the Repayment Plans page to get a 0.25% interest rate reduction while autopay is active.

Deferment and forbearance

If you can't make payments, you may qualify to pause them. Interest may keep growing during a pause. Contact us before you miss a payment.

Tax documents

If you paid $600 or more in interest during the year, we send Form 1098-E by January 31.

Report a problem

If we haven't resolved your issue, you can contact the Federal Student Aid Ombudsman.

About Meridian

Meridian Loan Servicing services your student loans. We send your bills, take your payments and help you choose a repayment plan. Your loans are owned by the federal government.

Privacy notice

We collect your information to service your student loans. We share it only as the law allows, and we never sell it.

Accessibility

We want this site to work for everyone. If something doesn't work for you, tell us and we'll help you another way.

Security

We will never ask for your password or full Social Security number by email or text.